Privacy Policy Contents
1 Introduction
Welcome to the Privacy Policy telur33, Malaysia's leading online entertainment platform. We understand that your trust is the most valuable asset we hold, and we never take that responsibility lightly. This document is written with clarity and transparency so you can understand exactly what happens to your personal data every time you interact with our platform.
Telur33 operates under a valid international gaming licence and adheres to strict data protection standards, including requirements set by relevant regulatory bodies. This Privacy Policy applies to all users of the telur33 platform — whether you access it via a web browser on your laptop, smartphone, or our mobile app.
We are committed to ensuring that every piece of information you entrust to us is handled with the highest level of security and integrity. We do not sell, rent, or trade your personal data to third parties for marketing purposes without your explicit consent.
2 Information We Collect
We collect various types of information depending on how you interact with the telur33 platform. This is done transparently and only for legitimate purposes. Below is a full breakdown of the data types we collect:
2.1 Information You Provide Directly
- Registration Information: Full name, date of birth, gender, email address, phone number, and the username you choose when registering your account.
- Identity Verification (KYC): Copies of your identity card, passport, or other identification documents submitted during the KYC process — required to ensure account security and comply with legal requirements.
- Financial Information: Payment method details you have registered (bank account number, account holder name) for the secure processing of deposits and withdrawals.
- Communications: Records of any communications you send to our support team via live chat, email, or other channels.
2.2 Information Collected Automatically
- Usage Data: Pages you visit, games you play, session duration, and interaction patterns within the platform.
- Device Data: Device type, operating system, browser version, screen resolution, and unique device identifier.
- Network Data: IP address, geographic location derived from IP (down to city level), internet service provider (ISP), and access timestamps.
- Cookie Data: Information collected through cookies and similar technologies — explained in further detail in Section 6.
| Data Type | Primary Purpose | Legal Basis |
|---|---|---|
| Identity Information | Account verification & KYC | Legal obligation |
| Financial Information | Transaction processing | Contract performance |
| Usage Data | Platform improvements | Legitimate interest |
| Device & IP Data | Security & fraud prevention | Legitimate interest |
| Cookie Data | Personalisation & analytics | User consent |
3 How We Use Your Data
Every piece of data we collect has a clear and legitimate purpose. We do not use your data for any purpose not stated here without first obtaining your consent.
- Service Delivery: Creating and managing your account, processing deposits and withdrawals, and enabling access to all games and platform features.
- Identity Verification & Compliance: Conducting required KYC checks, verifying age, and complying with the legal and regulatory obligations applicable to licensed platform operations.
- Security & Fraud Prevention: Detecting and investigating suspicious activity, protecting your account from unauthorised access, and maintaining the overall integrity of the platform.
- Platform Improvements: Analysing usage patterns to improve interface design, game performance, and the overall user experience.
- Service Communications: Sending important notifications related to your account — such as transaction confirmations, security alerts, and policy updates.
- Marketing (with consent): Sending promotional offers, bonus information, and relevant content — only if you have given explicit consent to receive them.
- Responsible Gaming: Monitoring gameplay patterns to identify potentially risky gaming behaviour and providing appropriate support when needed.
4 Sharing Information with Third Parties
Telur33 takes a highly cautious approach to data sharing. We do not sell your personal data. Information is only shared in the following limited and controlled circumstances:
- Trusted Service Providers: We partner with selected third-party service providers — such as payment processors, KYC verification platforms, and cloud infrastructure providers — who help us operate the platform. They are only permitted to access data necessary for their specific duties and are required to comply with strict confidentiality agreements.
- Legal Requirement: We may disclose your information to government authorities, regulatory bodies, or law enforcement when legally required under applicable law, or when we believe such action is necessary to protect the rights, property, or safety of telur33 and its users.
- Fraud Prevention: In certain cases, we may share information with recognised industry partners or anti-fraud platforms for the purpose of detecting and combating fraud, money laundering, or other illegal activities.
- Business Transfers: Should telur33 be involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified in advance via a clear notice before any such transfer takes place.
5 Your Data Security
Protecting your personal data is our absolute priority. telur33 continuously invests in the latest security infrastructure to ensure your information is always kept safe.
All data transmitted between your device and telur33's servers is protected with 256-bit SSL encryption — the same standard used by banking institutions and government agencies worldwide. Data stored in our databases is also encrypted using military-grade encryption algorithms.
In addition, we implement multiple layers of additional security controls, including:
- Two-Factor Authentication (2FA): An additional security layer you can enable to protect your account login.
- AI Threat Detection System: Artificial intelligence technology that monitors every transaction and login activity in real time, 24 hours a day, 7 days a week.
- Internal Access Control: Only authorized telur33 staff who require access for their specific duties may view user data — based on the principle of least privilege.
- Periodic Security Audits: Our systems are regularly audited by qualified independent security firms to identify and address any potential vulnerabilities.
- Incident Response Plan: We have clear protocols for responding to any data breach, including procedures for notifying affected users within the required timeframe.
6 Cookies and Tracking Technologies
Telur33 uses cookies and similar tracking technologies to enhance your experience on the platform, understand how the platform is used, and ensure certain features run smoothly.
Types of cookies we use:
- Essential Cookies (Required): These cookies are required for core platform functions such as login sessions, security, and page navigation. The platform will not function properly without them and cannot be disabled.
- Performance & Analytics Cookies: We use analytics tools to understand how users interact with the platform — which pages are most visited, time spent, and common navigation paths. This information helps us continuously improve the platform.
- Functional Cookies: These cookies remember your preferences such as language settings, display themes, and platform configurations you have set, so you don't need to reconfigure them each time you log in.
- Marketing Cookies (with consent): Used to deliver relevant advertisements and promotions to you based on your interests and activity. This is only active if you provide explicit consent.
You can manage your cookie preferences through your browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the platform.
7 Your Rights as a User
We believe you have the right to full control over your personal data. telur33 respects and facilitates the exercise of the following rights:
You have the right to request a copy of all personal data we hold about you at any time.
You may request that we correct any inaccurate or outdated information in your records.
You may request the deletion of your personal data, subject to applicable legal data retention obligations.
You may request that we restrict the processing of your data under certain circumstances while an issue is being resolved.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
8 Data Storage and Deletion
Telur33 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable laws and regulations.
General Retention Period: Active account data is retained for the duration your account remains active and for any additional period required by law after account closure — typically between 5 and 7 years depending on the data type and regulatory requirements.
Financial Transaction Records: Financial records are retained for a minimum of 6 years from the transaction date, in line with anti-money laundering legislation and applicable financial regulations.
KYC Data: Identity verification documents are retained for the period required by applicable gambling and anti-money laundering laws — typically 5 years after account closure.
Once the retention period expires, your data will be permanently deleted or anonymised using secure, irreversible procedures. You may also request early deletion of your data (subject to legal restrictions) by contacting our support team.
9 Changes to This Privacy Policy
Telur33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements in how we handle data.
We will notify you of any significant changes via in-platform notifications, an email to your registered address, or a prominent notice on this page. The "Last Updated" date at the top of this page will always reflect the most current version.
Continued use of the telur33 platform after changes are published will be considered acceptance of the updated Privacy Policy. We encourage you to review this page from time to time to stay informed about how we protect your privacy.
10 Contact Us About Privacy
If you have any questions, concerns, or complaints regarding how we handle your personal data, we encourage you to reach out to us directly. Our Privacy and Data Protection Team is ready to assist you.
Instant responses in Bahasa Melayu
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection regulatory authority in your jurisdiction.
Why Your Privacy Secure With Us
We don't just comply with the law — we go beyond the minimum standards to ensure your personal data is truly protected.
Every piece of data transmitted between your device and our servers is protected with bank-grade encryption — the same standard used by leading financial institutions worldwide. No third party can intercept or read your data in transit.
Our thorough KYC process ensures that only verified individuals can open and use an account. This protects you from identity misuse and ensures every account is held by its rightful, legitimate owner.
We have never and will never sell, rent, or trade your personal data to third-party advertisers. Your information is used solely for platform operations and not as a business commodity.
Our AI system monitors account activity and transactions 24 hours a day, 7 days a week. Any unusual activity is automatically detected and contained before it can cause any harm to your account.
Our privacy and security practices are regularly audited by qualified independent firms. These audits ensure we consistently meet the latest standards and continuously improve the level of protection we offer our users.
Through your account settings, you have full control over your data — from updating personal information and managing communication preferences, to requesting a data export or deletion as you see fit.